Technical Support
The Technical Support team works closely with customers to build, maintain, and troubleshoot data storage solutions. They are a group of dedicated problem solvers who assist with everything from hardware issues to complex software challenges.
Explore Open Positions →A typical day is centered around supporting customers through a variety of channels. The team manages support tickets submitted through the website, responds to emails, and joins calls to better understand and resolve issues. In many cases, they also test solutions in a lab environment to ensure the guidance they provide is accurate and effective. The work is hands on, fast paced, and focused on delivering reliable support.
The range of issues the team handles is broad. It can include hardware failures such as faulty drives, data-related issues like corruption, or software that is not performing as expected. Each challenge requires careful troubleshooting, clear communication, and a thoughtful approach to resolution.
Going Above and Beyond
Technical Support plays a key role in the overall customer experience. The team goes above and beyond to ensure customers are supported, often working past regular hours when needed to resolve urgent issues. Collaboration is constant, with team members coordinating, researching, and sharing knowledge to improve solutions and provide the best possible service.
Why Technical Support Matters
A successful outcome for the team is reflected in customer satisfaction. Positive feedback and strong reviews are a clear sign that the support provided made a difference. Helping customers feel confident and supported is a key measure of success.
"During high pressure situations, teamwork becomes especially important. No one is expected to solve complex problems alone. The team works together across locations, supporting each other and sharing knowledge to find the best solutions."
This collaborative approach ensures that even the most challenging issues can be handled effectively.
Lab-Tested Solutions
Solutions are tested in a lab environment to ensure the guidance provided is accurate and effective before it reaches the customer.
Continuous Improvement
People here are focused on continuous improvement, both in their own skills and in how they support others — always looking for better approaches.
Technical Curiosity & Teamwork
Success comes from a combination of technical curiosity and a strong team mindset — taking pride in helping teammates succeed and finding fulfillment in working together.
Solve Complex Problems Together
Whether the issue is simple or highly technical, the team is committed to helping customers find the right solution and get back up and running as quickly as possible. If that mission resonates with you, we would love to hear from you.